Hardware & Licensing
Server Solutions & MS LicensingEnterprise hardware + SPLA/CSP/OEM licensing PC-3000 Data RecoveryACE Lab recovery & forensics systems
Telecom Software
SDMS + DSPNew revenue growth for operators Deep Packet InspectionOptimize networks, elevate revenue
Next-Gen Infrastructure
KosmoCoreTokenized core network for MVNOs KOSMORelay CashNext-gen SIM wallet payments
Support
Portal login
We're here to help

Support

Here to keep your telecom infrastructure running. Whether it's a licensing question, a hardware issue, a data recovery emergency, or something with your SDMS/DSP integration — our team responds fast and stays until it's resolved.

Data Labs support engineer
Contact support

Reach us however works for you.

Our dedicated support team is available through multiple channels to ensure you get help when you need it.

Phone

Call us directly to speak with our solutions team about your technical or account needs.

+971 58 836 3399

WhatsApp

For quick inquiries and status updates, message us directly on WhatsApp.

+971 54 388 3316

Email

For detailed technical requests, ticket attachments, and account matters.

support@datalabsme.com

Initial response within 2 hours for all support requests, with a full resolution plan within 24 hours. Support is available 24/7 for critical infrastructure issues.

By service area

Support, organized by what you need.

1

Data Recovery (PC-3000)

Urgent media recovery cases — call or WhatsApp for priority triage. Include drive model, failure symptoms, and urgency level.

2

SDMS + DSP Platform

Integration issues, package/notification configuration, and portal access for operators. Email support with your operator account ID.

3

Licensing & Subscriptions (SPLA / CSP / OEM)

Compliance questions, renewals, and license activation issues. Email support with your account or license reference number.

4

Hardware & Server Solutions

Warranty claims, delivery issues, and configuration support for HPE, Dell, IBM, EMC, NetApp, Huawei, Cisco, NVIDIA and other partner equipment.

5

Client Portal

Login or access issues for the Data Labs client portal — email support or call for immediate assistance.

FAQ

Frequently asked questions.

Within 2 hours for the initial response, with a resolution plan inside 24 hours. Critical issues are prioritized immediately.
Your company/account name, the affected product or service, a clear description of the issue, and any relevant reference numbers (order, license, or ticket ID).
Yes, for critical infrastructure and network issues. Standard requests are handled during business hours with the same response-time commitment.
UAE Headquarters: Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. USA Regional Office: Data Labs Is Inc, 1908 Thomes Avenue, Cheyenne, WY 82001, United States.

Still need help?

Our team is standing by across phone, WhatsApp, and email.

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